24/7 Information and Referrals:

WNY 211

Phone: 2-1-1
Website: www.211wny.org/

Domestic Violence, Sexual Assault, and Human Trafficking:

Haven House (Domestic Violence)

Phone: (716) 884-6000
Website: www. https://cfsbny.org/our-services/domestic-violence/
Services available: Domestic violence shelter is still fully operational and accepting new clients. All domestic violence counseling and advocacy are available remotely. Groups currently canceled.

Family Justice Center

Phone: (716) 558-7233
Website: www.fjcsafe.org
Services available: Closed for in-person services, but advocates are available via phone. Chatbox available via website Monday-Friday 9am-5pm.

Crisis Services (Domestic Violence & Sexual Assault)

Phone: (716) 834-3131
Website: www.crisisservices.org
Services available: 24/7 hospital response for victims of domestic and sexual violence currently still available but is being offered remotely. Advocacy services are available remotely. Sexual assault therapy available remotely and still accepting new clients.

New York State Office for the Prevention of Domestic Violence

Phone: (800) 942-6906
Text: (844) 997-2121
Website: www.opdv.ny.gov
Services available: Chat services are available 7 days a week, 24 hours a day. They are secure and private, staffed by professionals who can help.

International Institute of Buffalo (Domestic Violence & Human Trafficking)

Phone: (716) 222-3890
Website: www.iibuffalo.org
Services available: All advocacy services are available remotely. New number provided above to reach out for advocacy services.

Mental Health:

Crisis Services - Buffalo, N.Y. and Erie County

Phone: (716) 834-3131
Services available: Emergency mental health response services available. Hotline available for support and referrals.

Horizon Health Services

Phone: (716) 831-1800
Website: https://www.horizon-health.org
Services available: Mental health and substance abuse treatment services are available and operating as normal.

Best Self Behavioral Health

Phone: (716) 884-0888
Website: https://www.bestselfwny.org
Services available: Mental health, medication management, and substance abuse treatment services are available in-person and via telemedicine. All groups are currently canceled.

Mental Health Advocates (Association) of WNY

Phone: (716) 886-1242
Website: www.eriemha.org
Services available: Information & referral specialists are available M-F, 8:30am-4:30pm.

WNY Postpartum Connection

Website: www.wnypostpartum.com/
Services available: A directory of mental health and support services for pregnant and postpartum moms that connects growing families and local resources. Crisis Services are available 24 hours a day, 7 days a week. Call 716-834-3131 and a Crisis Counselor will speak with you.

Endeavor Health Services

Website: www.ehsny.org
Services available: Private, not-for-profit, licensed behavioral health organization that serves individuals challenged by mental health and/or addiction issues.


Website: www.betterhelp.org
Services available: Mental health support for individuals, couples, and teenagers.

Child Care Resource Network

Phone: (716) 877-6666
Website: www.wnychildren.org
Services available: Assistance in finding child care.

Spectrum CARES

Phone: (716) 882-4357
Website: https://shswny.org/services/cares
Services available: Crisis response for youth under 18 years of age.

Harvest House

Phone: (716) 855-0654
Website: www.harvesthousebuffalo.org
Services available: primary medical care, dental care, and mental health counseling. Mental health counseling is happening remotely. Currently, baby and children's ministries are closed, but can call in an emergency.

Family Help Center

Phone: (716) 822-0919
Website: www.familyhelpcenter.net
Services available: 24-hour family helpline @ (716) 892-2172

Women, Infants, Children (WIC)

Phone: (716) 218-1484
Website: www.ccwny.org/wic
Services available: Federal nutrition program for pregnant, postpartum, and breastfeeding women, infants and children up to the age of five. Newly unemployed people who may not have qualified for WIC while employed may now be eligible.

Child Care Assistance Eligibility Questionnaire


Shelter and Support for People Experiencing Homelessness:

211 Afterhours Homeless Program

Phone: 211
Website: http://www.211wny.org/provider/8811/
Services available: Serves as the afterhours for the Erie County Department of Social Services for emergency housing placement. Assesses callers with an emergency housing need to determine if their situation is be eligible for emergency shelter placement provided by the County. If eligible, provides placement.

Code-19 Shelter at ECC Flickenger Center

Phone: 211
Located at: 21 Oak Street, Buffalo, NY 14203
Services available: Walk in shelter open to anyone who needs a safe place to stay.

Gerard Place

Phone: (716) 897-9948
Website: www.gerardplace.org
Services available: Housing for single parents.

Neighborhood Legal Services

Phone: (716) 847-0650
Website: www.nls.org
Services available: To ask for help, please contact one of our offices

Volunteers Lawyer Project

Phone: (716) 847-0662
Website: www.ecbavlp.com
Services available: All services are currently available remotely.

COVID-19 Resources:

Erie County Department of Health, COVID-19

Information Line: (716) 858-2929
Available Monday-Friday 9am-9pm

New York State Department of Health Coronavirus Hotline:


New York State Mental Health Emotional Support Hotline:


Spectrum Health's Project Hope

Phone: (716) 566-6506
Website: https://nyprojecthope.org
Services Provided: COVID-19 Emotional Helpline is open Monday through Friday 8 a.m. - 7 p.m.

Chautauqua Hospice & Palliative Care

Phone: 716-338-0033 & 716-672-6944
Website: www.chpc.care
Services available: If in need of grief support, call the office to schedule a phone visit.

Footprints of the Heart Support Group

Phone: 716-862-1678
Website: www.facebook.com/footprintswny
Services available: Support groups 2x/month offered virtually. Email acreamer@chsbuffalo.org for meeting information.

Tiniest Angels Support Group

Phone: 716-626-6363
Website: www.wnypbn.org
Services available: Bereavement support available, contact for more information.