24/7 Information and Referrals:

24/7 Information and Referrals:

WNY 211

Phone: 2-1-1
Website: www.211wny.org/

Domestic Violence, Sexual Assault, and Human Trafficking:

Domestic Violence, Sexual Assault, and Human Trafficking:

Child and Family Services

Phone: (716) 335-7191
Website: https://cfsbny.org/
Services available: Counseling, foster care, domestic violence help, family support services, conflict resolution, residential services, special education, and employee assistance programs.

Crisis Services (Domestic Violence & Sexual Assault)

Phone: (716) 834-3131
Website: www.crisisservices.org
Services available: 24/7 hospital response for victims of domestic and sexual violence currently still available but is being offered remotely. Advocacy services are available remotely. Sexual assault therapy available remotely and still accepting new clients.

Family Justice Center

Phone: (716) 558-7233
Website: www.fjcsafe.org
Services available: Closed for in-person services, but advocates are available via phone. Chatbox available via website Monday-Friday 9am-5pm.

Haven House (Domestic Violence)

Phone: (716) 884-6000
Website: https://cfsbny.org/our-services/domestic-violence/
Services available: Domestic violence shelter is still fully operational and accepting new clients. All domestic violence counseling and advocacy are available remotely. Groups currently canceled.

International Institute of Buffalo (Domestic Violence & Human Trafficking)

Phone: (716) 222-3890
Website: www.iibuffalo.org
Services available: All advocacy services are available remotely. New number provided above to reach out for advocacy services.

New York State Office for the Prevention of Domestic Violence

Phone: (800) 942-6906
Text: (844) 997-2121
Website: www.opdv.ny.gov
Services available: Chat services are available 7 days a week, 24 hours a day. They are secure and private, staffed by professionals who can help.

Project Mona's House

Phone: (716) 795-6662
Website: https://www.projectmonashouse.com/
Services available: Support group for victims of human trafficking, have been involved in many capacities within the sex industry, or have been a victim of sexual abuse or assault. Mona's House is designed to help women 18 and older who have been victims of any type of human trafficking. Women entering our program are committed to becoming contributing and functioning members of society, rebuilding their lives and possibly assisting other women who may choose freedom one day too. Our 12-24 month program is designed to bring healing to the whole woman-- mind, body, and soul. We've specifically designed our holistic restoration program for women who have been victimized by human trafficking.


Phone: (716) 777-3468
Website: https://www.rahama.org/
Services available: Case management, transitional housing, education, basic necessities, transportation, advocacy and legal referrals, interpretation in 10 languages, trauma counseling, and emotional/spiritual support

Mental Health:

Mental Health:

Best Self Behavioral Health

Phone: (716) 884-0888
Website: https://www.bestselfwny.org
Services available: Mental health, medication management, and substance abuse treatment services are available in-person and via telemedicine. All groups are currently canceled.

Crisis Services - Buffalo, N.Y. and Erie County

Phone: (716) 834-3131
Services available: Emergency mental health response services available. Hotline available for support and referrals.


Website: www.betterhelp.org
Services available: Mental health support for individuals, couples, and teenagers.

Endeavor Health Services

Website: www.ehsny.org
Services available: Private, not-for-profit, licensed behavioral health organization that serves individuals challenged by mental health and/or addiction issues.

Horizon Health Services

Phone: (716) 831-1800
Website: https://www.horizon-health.org
Services available: Mental health and substance abuse treatment services are available and operating as normal.

Mental Health Advocates (Association) of WNY

Phone: (716) 886-1242
Website: www.eriemha.org
Services available: Information & referral specialists are available M-F, 8:30am-4:30pm.

Psychology Today

Website: https://www.psychologytoday.com/us
Services available: Find a therapist near you and read more on topics like relationships, family life, and personal growth!

Spectrum Health's Project Hope

Phone: (716) 566-6506
Website: https://nyprojecthope.org
Services Provided: COVID-19 Emotional Helpline is open Monday through Friday 8 a.m. - 7 p.m.

WNY Postpartum Connection

Website: www.wnypostpartum.com/
Services available: A directory of mental health and support services for pregnant and postpartum moms that connects growing families and local resources. Crisis Services are available 24 hours a day, 7 days a week. Call 716-834-3131 and a Crisis Counselor will speak with you.

Children and Childcare:

Children and Childcare:


Phone: 716-332-4100
Website: https://www.epicforchildren.org/
Services available: Parenting programs, car seat safety, storytime, family engagement, youth services, and professional development

Child Care Assistance Eligibility Questionnaire


Child Care Resource Network

Phone: (716) 877-6666
Website: www.wnychildren.org
Services available: Assistance in finding child care.

Every Bottom Covered

Phone: (716) 896-7021
Website: https://www.everybottomcovered.org/
Services available: Every Bottom Covered champions diaper needs and provides diapers and basic hygiene needs to underserved families and advocates for them across eight counties in Western New York.

Family Help Center

Phone: (716) 822-0919
Website: www.familyhelpcenter.net
Services available: 24-hour family helpline @ (716) 892-2172

Harvest House

Phone: (716) 855-0654
Website: www.harvesthousebuffalo.org
Services available: primary medical care, dental care, and mental health counseling. Mental health counseling is happening remotely. Currently, baby and children's ministries are closed, but can call in an emergency.

Women, Infants, Children (WIC)

Phone: (716) 218-1484
Website: www.ccwny.org/wic
Services available: Federal nutrition program for pregnant, postpartum, and breastfeeding women, infants and children up to the age of five. Newly unemployed people who may not have qualified for WIC while employed may now be eligible.

Shelter and Support for People Experiencing Homelessness:

Shelter and Support for People Experiencing Homelessness:

211 Afterhours Homeless Program

Phone: 211
Website: http://www.211wny.org/provider/8811/
Services available: Serves as the afterhours for the Erie County Department of Social Services for emergency housing placement. Assesses callers with an emergency housing need to determine if their situation is be eligible for emergency shelter placement provided by the County. If eligible, provides placement.

Code-19 Shelter at ECC Flickenger Center

Phone: 211
Located at: 21 Oak Street, Buffalo, NY 14203
Services available: Walk in shelter open to anyone who needs a safe place to stay.

Compass House

Phone: 716-884-3066
Website: https://www.compasshouse.org/
Services available: Emergency shelter (24 hours a day, seven days a week) for youth (ages 12-17) who have run away and are unhoused. There's a resource center that provides free services for unhoused (or at risk of being unhoused) youth (ages 14-24). The services include but aren't limited to, personal care, food, and case management, along with individual, group, and family counseling.

Gerard Place

Phone: (716) 897-9948
Website: www.gerardplace.org
Services available: Housing for single parents.

Legal Services:

Legal Aid Bureau of Buffalo

Phone: (716) 853-9555
Website: https://legalaidbuffalo.org/services/
Legal services are available for the following topics: defending the accused, appeals and post-conviction, children, education-related, housing, family stability, workers' rights, consumer rights, immigration, and reentry. There are also brochures listed on their website on the following topics: protesting rights, attorneys for children, educational advocacy, civil legal services, housing rights, employment, foreclosure defense, family justice, refugees/immigrants, veterans, re-entry, criminal defense, and appeals

Neighborhood Legal Services

Phone: (716) 847-0650
Website: www.nls.org
Services available: To ask for help, please contact one of our offices

Volunteers Lawyer Project

Phone: (716) 847-0662
Website: www.ecbavlp.com
Services available: All services are currently available remotely.

Health Services:

Health Services:

Community Health Center of Buffalo

Phone: (716) 986-9199
Website: https://chcb.net/
Services available: Adult and family medicine, pediatric medicine, dental
services, behavioral health, family planning services, and physical therapy.

Erie County Department of Health

Phone: (716) 858-7690
Website: https://www3.erie.gov/health/
Services available: Free Narcan, breastfeeding sources, cancer services, community wellness & education, condom distribution, immunization programs, PrEP, STDs & HIV, rat complaints, tobacco cessation, tuberculosis services, LEADSAFE, family planning, early intervention/ preschool services, and more!

Evergreen Health Center

Phone: (716) 847-2441
Website: https://www.evergreenhs.org/
Services available: Primary care, specialty care, pharmacy, sexual health
testing; treatment, HIV prevention; PrEP, HIV care, transgender care, and syringe exchange programs.

Jericho Road-Health Services

Phone: (716) 529-3020
Website: https://jrchc.org/
Services available: Financial education, Hope Refugee Drop-in Center, Parents as Teachers program, Priscilla Project, Vive Shelter (houses refugee claimants waiting for appointments with the Canada Border Services Agency and asylum seekers wishing to apply for US asylum).

Neighborhood Health Center

Phone: (716) 242-8600
Website: https://nhcwny.org/services/
Services available: Internal/Family Medicine, Obstetrics; Gynecology (OB-GYN), Pediatrics, Behavioral Health, Dentistry, Pharmacy, Podiatry, Substance Use Treatment, Walk-In Pregnancy Tests, Wellness and Nutrition Support. Please reference the agency website for further information about each category.

COVID-19 Resources:

Erie County Department of Health, COVID-19

Information Line: (716) 858-2929
Available Monday-Friday 9am-9pm

A Better Balance

New York State Department of Health Coronavirus Hotline:


New York State Mental Health Emotional Support Hotline:


Food Pantries & Clothing Donations:

Buffalo City Mission

Phone: (716) 854-8181
Website: https://www.buffalocitymission.org/
Services available: Hot meals, legal, men's/ women's ministries, veteran resources, housing services, community health resources, and food pantry

Feed Buffalo

Phone: (716) 588-0137
Website: https://www.feedbuffalo.org/
Services available: Healthy and Halal food pantry. Works to provide access to free, locally sourced food in a loving, judgment-free community space.

FeedMore WNY

Phone: (716) 822-2002
Website: https://www.feedmorewny.org/
Services available: Meal services, nutrition education, nutrition assistance, find food services, workforce training, and farm market

Village Engaged

Phone: (716) 422-0488
Website: https://villageengaged.com/village-community-closet
Services available: We hold fun and educational discussions, provide youth programming, share resources, provide a FREE Community Closet, bolster Hamburg Pride, and jump into action to organize a community response to help others when an acute need is identified.

West Side Community Services:

Phone: (716) 884-6616
Website: http://wscsbuffalo.org/
Services available: Food pantry (Provisions 139, summer programs, community events, and substance use and violence prevention)

Bereavement and Loss:

Chautauqua Hospice & Palliative Care

Phone: 716-338-0033 & 716-672-6944
Website: www.chpc.care
Services available: If in need of grief support, call the office to schedule a phone visit.

Footprints of the Heart Support Group

Phone: 716-862-1678
Website: www.facebook.com/footprintswny
Services available: Support groups 2x/month offered virtually. Email acreamer@chsbuffalo.org for meeting information.

Tiniest Angels Support Group

Phone: 716-626-6363
Website: www.wnypbn.org
Services available: Bereavement support available, contact for more information.