Where to Get Help
The Foundation does not offer direct services. Our WNY colleagues support women through programs and services.
Erie County Department of Health, COVID-19
Information Line: (716) 858-2929
Available Monday-Friday 9am-9pm
New York State Department of Health Coronavirus Hotline: 1-888-364-3065
New York State Mental Health Emotional Support Hotline: 1-844-863-93145
New York State Department of Health, Novel Coronavirus:
Centers for Disease Control and Prevention, Coronavirus:
World Health Organization Coronavirus:
Center for Elder Law and Justice COVID-19: What New Yorkers Need to Know:
Prevent Child Abuse New York: COVID-19 Resources:
EPIC (Every Person Influences Children)
Family Support Line: (716) 332-4111
Spectrum Health’s Project Hope
Phone: (716) 566-6506
Services Provided: COVID-19 Emotional Helpline is open Monday through Friday 8 a.m. – 7 p.m.
A Better Balance
COVID-19 and Your Workplace Rights: https://www.abetterbalance.org/covid19/
- Remote Work Resources:
- Unemployment Benefits: How To Guide
New York State is waiving the 7-day waiting period for Unemployment
Insurance benefits for people who are out of work due to COVID-19 closures or quarantines. Apply online at www.labor.ny.gov and click on Unemployment Insurance, your claim is processed quicker when you file online, there is usually a long wait when using the telephone to file for benefits.
Returning to the workforce? ALL IN Recommendations for supporting women as they return to the force.
Crisis Services – Buffalo, N.Y. and Erie County
Phone: (716) 834-3131
Services available: Emergency mental health response services available. Hotline available for support and referrals.
ECMC Help Center
Phone: (716) 898-1594
Services available: Still accepting patients who need walk-in mental health treatment, but should call prior to arrival.
Horizon Health Services
Phone: (716) 831-1800
Services available: Mental health and substance abuse treatment services are available and operating as normal.
Best Self Behavioral Health
Phone: (716) 884-0888
Services available: Mental health, medication management, and substance abuse treatment services are available in-person and via telemedicine. All groups are currently canceled.
Mental Health Advocates (Association) of WNY
Phone: (716) 886-1242
Comprehensive Resource Guide: www.eriemha.org/Community-Resource-Guide_3-23-20.pdf
Services available: Staff currently working remotely and can be reached 8:30a-4:30p. Groups currently suspended until further notice.
WNY Postpartum Connection
Services available: A directory of mental health and support services for pregnant and postpartum moms that connects growing families and local resources.
Endeavor Health Services
Services available: Private, not-for-profit, licensed behavioral health organization that serves individuals challenged by mental health and/or addiction issues.
Services available: Mental health support for individuals, couples, and teenagers.
Children and Childcare:
Food Access for Buffalo Public School Children: https://www.buffaloschools.org/Page/88598
Food Access for School Districts outside of Buffalo (Erie, Niagara, Cattaraugus, and Chautauqua Counties): https://docs.google.com/spreadsheets/d/e/2PACX-1vQzRF9HwGOCe4ZCOhpV1yd3ZhKUEDS0_dNCdjm_WBPGx0aBLACjyObvFX3yKHpgmg/pubhtml
Child Care Resource Network
Phone: (716) 877-6666
Services available: Assistance in finding child care. Currently working to match essential front line workers in need of child care with child care programs that have temporary vacancies. All services are currently remote.
Child Care Subsidies
Phone: (716) 632-1900
Phone: (716) 882-4357
Services available: Crisis response for youth under 18 years of age.
Phone: (716) 855-0654
Services available: primary medical care, dental care, and mental health counseling. Mental health counseling is happening remotely. Currently, baby and children’s ministries are closed, but can call in an emergency.
Family Help Center
Phone: (716) 822-0919
Services available: 24-hour family helpline @ (716) 892-2172
Women, Infants, Children (WIC)
Phone: (716) 218-1484
Services available: Federal nutrition program for pregnant, postpartum, and breastfeeding women, infants and children up to the age of five. Newly unemployed people who may not have qualified for WIC while employed may now be eligible.
Domestic Violence, Sexual Assault, and Human Trafficking:
Haven House (Domestic Violence)
Phone: (716) 884-6000
Website: www. https://cfsbny.org/our-services/domestic-violence/
Services available: Domestic violence shelter is still fully operational and accepting new clients. All domestic violence counseling and advocacy are available remotely. Groups currently canceled.
Family Justice Center
Phone: (716) 558-7233
Services available: Closed for in-person services, but advocates are available via phone. Chatbox available via website Monday-Friday 9am-5pm.
Crisis Services (Domestic Violence & Sexual Assault)
Phone: (716) 834-3131
Services available: 24/7 hospital response for victims of domestic and sexual violence currently still available but is being offered remotely. Advocacy services are available remotely. Sexual assault therapy available remotely and still accepting new clients.
New York State Office for the Prevention of Domestic Violence
Phone: (800) 942-6906
Text: (844) 997-2121
Services available: Chat services are available 7 days a week, 24 hours a day. They are secure and private, staffed by professionals who can help.
International Institute of Buffalo (Domestic Violence & Human Trafficking)
Phone: (716) 222-3890
Services available: All advocacy services are available remotely. New number provided above to reach out for advocacy services.
Shelter and Support for People Experiencing Homelessness:
211 Afterhours Homeless Program
Services available: Serves as the afterhours for the Erie County Department of Social Services for emergency housing placement. Assesses callers with an emergency housing need to determine if their situation is be eligible for emergency shelter placement provided by the County. If eligible, provides placement.
Code-19 Shelter at ECC Flickenger Center
Located at: 21 Oak Street, Buffalo, NY 14203
Services available: Walk in shelter open to anyone who needs a safe place to stay.
Phone: (716) 854-8181 x100
Services available: Emergency shelter and showers, health and wellness, clean clothing and laundry services, chaplaincy, case management and referrals
Matt Urban Hope House
Phone: (716) 893-7222 x327
Services available: Emergency shelter for women and children
Phone: (716) 897-9948
Services available: Housing for single parents.
Friends of the Night People
Phone: (716) 884-5375
Services available: Food pantry and necessities
Neighborhood Legal Services
Phone: (716) 847-0650
Services available: Currently not accepting walk-in clients. All services are currently available remotely.
Volunteers Lawyer Project
Phone: (716) 847-0662
Services available: All services are currently available remotely.
Center for Elder Law and Justice
Phone: (844) 481-0973
Services available: Currently offering free brief legal services to anyone, regardless of age, Monday-Friday 9a-11a.
New York State of Health, Health Plan Marketplace
Phone: (855) 355-5777
Services available: Special Enrollment Period available to New Yorkers- eligible individuals will be able to enroll in insurance coverage through NY State of Health, New York’s official health plan Marketplace, and directly through insurers. The open enrollment period for coverage in 2020 had previously ended on February 7, 2020. Individuals who enroll in Qualified Health Plans through NY State of Health or directly through insurers between March 16 and April 15, 2020 will have coverage effective starting April 1, 2020. Individuals who are eligible for other NY State of Health programs – Medicaid, Essential Plan and Child Health Plus – can enroll year-round.
Food Pantries & Clothing Donations:
City of Buffalo Food Pantry List:
Information on food access can be found here: www.foodbankwny.org
Friends of Night People
Services available: Food pantry and necessities
Bereavement and Loss:
Buffalo Hospice and Palliative Care
Services available: individual counseling sessions will remain active.
Chautauqua Hospice & Palliative Care
Phone: 716-338-0033 & 716-672-6944
Services available: If in need of grief support, call the office to schedule a phone visit.
WNY Chapter Bereaved Parents of USA
Services available: Telehealth appointment available.
Footprints of the Heart Support Group
Services available: Support groups 2x/month offered virtually. Email email@example.com for meeting information.
Tiniest Angels Support Group
Services available: Bereavement support available, contact for more information.